Privacy Policy

MithilaWaale ("we", "us", "our") operates the website mithilawaale.com and sells authentic Mithila food products online. Our registered place of business is Darbhanga, Bihar – 846 001, India.

For privacy-related questions, contact us at hello@mithilawaale.com.

We may collect the following information when you use our website or place an order:

• Account data: name, email address, and password (hashed) when you register; profile data if you sign in with Google OAuth.
• Order & delivery data: shipping address, phone number, order history, and payment status.
• Payment data: payments are processed by Razorpay. We do not store your full card or UPI credentials on our servers.
• Communications: messages you send via our contact form or customer support channels.
• Technical data: IP address, browser type, device information, and cookies required for login sessions and site functionality.

• Process and fulfil your orders, including shipping and delivery updates.
• Authenticate your account and provide customer support.
• Send transactional emails such as order confirmations and password resets.
• Improve our website, products, and services.
• Comply with applicable laws and prevent fraud or misuse.
• Send marketing communications only if you have opted in; you may unsubscribe at any time.

If you choose to sign in with Google, we receive your name, email address, and profile picture from Google as permitted by your Google account settings. We use this information solely to create and manage your MithilaWaale account. Google's use of your data is governed by Google's Privacy Policy.

We do not sell your personal data. We may share information with:

• Payment partners (e.g. Razorpay) to process transactions securely.
• Logistics partners (e.g. Shiprocket and courier services) to deliver your orders.
• Service providers who help us operate the website (hosting, email delivery).
• Authorities when required by law or to protect our legal rights.

We retain your account and order data for as long as your account is active or as needed to fulfil orders, resolve disputes, and comply with legal obligations (including tax and accounting requirements under Indian law).

We use essential cookies and session tokens to keep you logged in and to operate the shopping cart. You can control cookies through your browser settings, but disabling essential cookies may affect site functionality.

Under applicable Indian law, including the Information Technology Act, 2000 and related rules, you may request access to, correction of, or deletion of your personal data. To exercise these rights, email us at hello@mithilawaale.com.

We use industry-standard measures including HTTPS encryption, secure password hashing, and trusted third-party payment processing to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.