Refund & Cancellation Policy

At MithilaWaale, we take pride in the quality of our food products. Because many items are perishable or food-grade, our return policy is designed to be fair while maintaining food safety standards and compliance with the Consumer Protection Act, 2019.

You may request a return or report a problem within 7 days of delivery for eligible products. Requests received after this window may not be accepted unless required by applicable law.

We accept returns or provide replacements/refunds in the following cases:

• Product received is damaged, leaked, or spoiled in transit.
• Wrong product or quantity was delivered.
• Product is significantly different from what was ordered (e.g. incorrect variant or weight).
• Product is past its stated expiry date on arrival.
• Package seal is broken or tampered with on delivery (for sealed food items).

The following are generally not eligible for return:

• Products opened, consumed, or stored improperly after delivery.
• Items marked as non-returnable at the time of purchase.
• Products returned without original packaging or with missing labels.
• Change-of-mind returns on opened food products (unless required by law).

1. Email us at hello@mithilawaale.com or use our Contact page within 7 days of delivery.
2. Include your order number, a description of the issue, and clear photos of the product and packaging.
3. Our team will review your request within 2–3 business days and respond with next steps.
4. If approved, we may arrange a pickup or ask you to ship the product back (at our cost for eligible claims).

• Approved refunds are processed to the original payment method used at checkout (via Razorpay).
• Refunds typically appear within 5–7 business days after approval, depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error or a defective/wrong product.
• For partial order issues, we may issue a partial refund or send a replacement at our discretion.

• Before dispatch: You may cancel an order by contacting us as soon as possible. If the order has not been packed or shipped, we will issue a full refund.
• After dispatch: Cancellation may not be possible once the order is handed to the courier. You may refuse delivery or follow the return process upon receipt.
• Failed / pending payments: Orders with unsuccessful payment are automatically cancelled. No charge is applied; any pending authorisation is released by your bank.

Where stock permits, we may offer a free replacement instead of a refund for damaged or incorrect items. Replacements are subject to the same delivery timelines as new orders.

For return, refund, or cancellation queries, reach us at hello@mithilawaale.com. Please include your order ID for faster resolution.